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Refund Policy

Updated: October 25, 2026

This Policy describes the terms for cancelling a subscription and obtaining refunds for the paid plans of the getcoinsight service.

1. Cancellation and renewal

Plans are prepaid for the period you choose and do not renew automatically, so there is nothing to cancel: no card is charged unless you make a new purchase. Access remains until the end of the period you have already paid for. The only exception is renewal from your account balance, if it covers a month and you have switched it on in your profile — nothing is charged to a card or wallet.

2. Refunds

  • If within 14 days of your first payment you have not actually used the paid features, you may request a full refund.
  • For a period already used or partially used, funds are generally not refunded, except where the Terms provide otherwise (a pro-rata refund if you cancel because of a material change to the Terms) or applicable consumer protection law requires it.
  • Crypto transactions cannot be reversed on the blockchain, so eligible crypto payments are refunded by a new transfer from the operator, as described in section 4.

EU/UK right of withdrawal

If you are a consumer in the EU or UK, you may withdraw from a purchase within 14 days without giving a reason. A plan is digital content supplied immediately: if at checkout you expressly asked for access to start right away and acknowledged that you lose the right of withdrawal once it starts, the right ends when access begins. Checkout only completes with that consent, so for every plan bought at checkout the right of withdrawal ends when access begins. A renewal from your account balance (only while switched on in your profile) happens without a checkout and without that consent: you may withdraw from such a renewal within 14 days of it, and the amount is returned to your balance. This does not limit any other rights you have under consumer law.

3. How to request a refund

Write to us from your account email, or via Telegram, with the payment details:

We will respond within a few business days. Refunds are issued using the same method used for the original payment.

4. Payment provider

Direct USDT payments go straight to the operator's wallet with no payment processor in between. Refunds for them are made manually by the operator, in USDT, to a wallet address you provide on the same network (the network fee is deducted). Contact support with your transaction hash.

5. Account balance

The account balance is not refunded as cash. If an overpayment was credited to your balance by mistake, you can ask for it back in USDT to your wallet within 14 days, provided it hasn't been spent (the network fee is deducted). A renewal paid from the balance follows the same refund rules as a regular payment; a refund for it is returned to the balance.